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Business Conditions and Terms


These General Terms and Conditions(GTC) govern the relationship between the seller, the company PDT Services, (hereinafter the "Seller") and customers of PDT Services (hereinafter the “Buyer(s)”). The Buyer is obliged to get acquainted with Warranty Claim Policy and General Terms and Conditions of Sale before ordering any goods from PDT services.

The Seller
PDT Services. with its seat in Hornosusska 1472/6B 73564 Havirov, Czech republic is a trading company oriented in the sale of  consumer goods.

The Buyer
End User – at the initial stage of business relationship the End User will hand over to the Seller its contact data necessary for execution of the order, or any additional data the Buyer wants to appear in the bill of sale.
Legal obligations between the Seller and the Buyer not specified in these GTC are governed by the Civil Code Act No. 40/1964 Coll.

Merchant/business – at the initial stage of business relationship the End User will hand over to the Seller the documents related to legal facts pertaining entrepreneurs (copy of Trade Register Entry, valid Trade Authorisation, VAT registration ). Distributor is obliged to continuously update these data.
Legal obligations between the Seller and the Buyer not specified in these GTC or in any Contract between the Seller and the Buyer are governed by the Commercial Code Act No. 513/1991 Coll.

Individual contract with the Buyer supersedes the General business Terms and Conditions.

The Buyer is aware of the fact that by buying the products offered by the Seller he gets no right to use registered marks, business names, companys logos or patents of the Seller or other firms, unless it is agreed otherwise by a special contract.


II. Confidentiality and protection of information
Seller declares that all personal data are confidential and will only be used for the execution of the contract with the Buyer and these data will not be made public or or provided to third parties etc. with the exception of data needed for transportation of the goods or the method of payment concerning the goods ordered (use of name and shipping address)

III. Opening hours

Opening hours for online orders:
MON-SUN 00:00 - 24:00

All orders received before 11:00 AM CET during working day will be dispatched same day, all orders recieved after 11:00 AM CET or during weekend and/or public holiday
will be dispatched next working day.


IV. Price lists
Prices shown in eshop pdt-services.com are final prices up to day and valid. Customer will see prices overview prior the payment for each item. We are not VAT payers.

VI. Order processing
Buyer will get the goods for the price valid at time of the confirming the order.

Orders can be placed in the following ways:

- by means of electronic shop (hereinafter “e-shop“)

All costs to customer related to remote comunication with seller ( internet, email, phone )  are standart and based on telecomunication tarrif
of buyer´s telecomunicatin service provider.

VII. Refund policy - Withdrawal from the Contract – only for end users

(does not apply for partners with valid dealer contract)

If the Buyer can not return the goods in its original condition or their value has been already lowered(the goods were used), the Buyer is obliged to make a financial compensation to the Seller in accordance with the stipulation of § 458 Coll. 1 the Civil Code – in practice it is done by in the form of set-off against the sales price. The sales price is paid back to the Buyer reduced by the respective amount.

Withdrawal from contract in case that the Buyer did not collect the goods personally in the Sellers retail shop (goods were delivered via parcel service):
According to Act No. 367/2000 of 14th September 2000, the Buyer has the right to withdraw from the contract within 14 days from the date of delivery provided he did not order the goods personally and it were delivered via forwarder. If the Buyer decides to withdraw from the contract within this time limit, he must meet the conditions listed below:

a)To send a letter (preferably by e-mail) with the text: „As for my part I wish to withdraw from the contract dated DD.MM.YEAR ( Invoice number) and I request for the sales price to be refunded at the bank account number:…………………...“. Date and signature.
b)To deliver the goods on the Sellers address with a copy of the above mentioned letter enclosed.
c)Goods sent and delivered on the Sellers address must be in original packaging, undamaged, complete(including accessories, warranty certificate, manual, etc.) and with a copy of the bill of sale. Do not send goods on cash collection delivery basis – it will not be accepted. We recommend you to insure the goods. If any of the above conditions are not adhered to, the Seller has the right to reject the returned goods or reduce the value for which the goods will be accepted back.

d)The possibility of withdrawing from the contract does not apply to I) delivery of goods or services the price of which depends on financial market fluctuations not controlled by the Seller; II) delivery of goods which was modified upon the Buyer’s request or goods ordered specialy and specifically upon the Buyers request which was not available on stock at the time of the order; III) delivery of Consumable goods (for example: image, sound and data carriers, consumable material, data media, refill kits and other goods which when used, part of their value is consumed and its impossible to return them to their original condition) IV. delivery of e-currency
e)If all the above conditions for returning of goods are met your money for the goods will be send by a bank transfer or credit card in 30 days after the goods have been received by PDT services at the latest. Cash refund or Postal payment order is not accepted. The refund will include also original shipping and handling cost paid by buyer.
f)In case some of the above mentioned conditions is not fulfilled we can’t accept the withdrawal from contract and the goods will be returned to the Buyer on the Buyer‘s expense. The Seller is entitled to charge the Buyer with additional expenses incurred.

VIII. Payment Terms
a) payment by money transfer (bank payment order) - not available for all products
b) payment by debit cards MasterCard or Visa through internet

IX. Terms of delivery

Delivery through a shipping company:
Goods can be send to the Buyer by a shipping company Ceska Posta and delilvered within 1-14 working days . The price of transportation is shown during order process and valid for the day of order


X. Warranty
Conditions of warranty on goods are governed by Sellers Warranty Claim Policy and by legal regulations in force in the Czech Republic.

XI. Privacy policy

This privacy policy discloses the privacy practices for PDT-services.com. This privacy policy applies solely to information collected by this web site.

    1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
    2. What choices are available to you regarding the use of your data.
    3. The security procedures in place to protect the misuse of your information.
    4. Use of Cookies on our website

1.Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

2. Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

3. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
We do not have access to your credit card details as this is being processed by payment processor company using latest secure technologies.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

4. Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.